Learn & FAQ
Straight answers, no fine print.
How buying works, what the plans cover, and what each tier gets you.
Buying a ready-made site
What is a ready-made site?
A finished website we've already designed and built for a made-up business. Click through the live demo first. When you buy it, we put in your name, logo, colours, words and photos, and it becomes yours.
Is my design exclusive?
Yes. While your site is live with us, the design is yours alone. It stays in our showroom marked "Sold" so people can see our work, but nobody else can buy it.
How does buying a ready-made site work?
Pick a site, talk to us, pay the $300 setup fee and half the price to lock it in, send us your details, approve your preview, and we launch. The rest is due at launch. You can also pay it off monthly: see Payments.
Can I pay on the site?
No. Every sale starts with a conversation, then we send an invoice with a secure Stripe payment link. A real person confirms every order.
Can I pay monthly?
Yes. Every site can be paid off monthly: a $300 setup fee starts the build, then monthly payments, with your hosting added if you pay it monthly. See Payments for how it works.
Are the reviews on the demo sites real?
No. The demo businesses are made up, so their reviews are labelled "Sample review". A site can't go live with them; they're replaced with your real reviews.
Tiers
What's the difference between Basic, Medium and Luxe?
Basic gets the phone ringing: a sharp, fast site with call buttons and a quote form. Medium shows off your work or your know-how: galleries and project pages, or rich content. Luxe makes you look like the best in your field: full-screen photography and a one-of-a-kind design.
Can I add booking or a store to a Basic site?
Yes. Booking, a store, extra pages and copywriting are add-ons in any tier. Priced on quote.
Can I upgrade later?
Yes. You can move a Basic site up to Medium by paying the difference in price.
Hosting plans
What do the hosting plans include?
Hosting ($600 a year, or $50 a month): hosting, security and error repairs. Hosting + SEO ($600/month): all of that plus ongoing SEO, all error fixes and 2 hours of edits a month.
Do I have to take a hosting plan?
No, but we look after the sites we host. Changes to sites we don't host are billed separately.
Will you get me to #1 on Google?
We don't promise rankings. Nobody honest can. What Hosting + SEO does is the steady monthly work that gives your site its best shot.
What about my domain and email?
If you don't have a domain, we register it for you and run its DNS; it renews at $85 a year while we host your site. If you already own one, it stays yours. Email services such as Google Workspace or Outlook are billed by that provider; we help you set them up.
Custom sites & apps
How much does a custom site or web app cost?
Every custom project is different, so call us for pricing. You'll get a fixed price before any work starts.
Timing
How fast can I launch?
Basic sites go live in about 5 business days, Medium in about 2–3 weeks and Luxe in about 4–6 weeks, counted from when we have your content.